Last Mile Delivery
It has never been harder than now to satisfy customers. Today’s customers are smart, well informed and your competitors are always just a click away.
The challenges are then about maintaining positive ROI, optimizing customers’ experience, and reducing operating expenses.
One area in which top businesses have been focusing on in order to face those challenges is last-mile delivery experiences.
The first example that comes to mind is Uber and Amazon for whom the post purchase experience became the foundation of their business successes.